Privacy Policy

Our Commitment to Your Privacy

At UrbanLab Centreville Decks, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share information about you when you use our services or visit our website. By using our services, you agree to the practices described in this policy.

Information We Collect

Personal Information

When you request a quote or contact us for services, we may collect personal information including your name, address, phone number, email address, and property details. This information helps us provide you with accurate estimates and quality service.

Project Information

We collect information about your deck project including property photos, measurements, material preferences, and any special requirements you communicate to us. This helps us design and build the perfect deck for your home.

Payment Information

When you make a payment, we collect billing information necessary to process your transaction. We use secure, encrypted payment processors and do not store your complete credit card information on our servers.

Website Usage Information

When you visit our website, we may automatically collect information about your device, browser type, IP address, and pages you view. This helps us improve our website and understand how visitors use our services.

How We Use Your Information

We use the information we collect to:

• Provide quotes and estimates for deck services
• Schedule and complete your deck project
• Communicate with you about your project status
• Process payments and maintain financial records
• Send you important updates about your service
• Improve our services and customer experience
• Respond to your questions and support requests
• Comply with legal and regulatory requirements

How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include secure data storage, encrypted communications, and restricted access to personal information by our employees.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted contractors, suppliers, or service providers who assist us in delivering our services to you.
• Legal Requirements: We may disclose information when required by law, court order, or government regulation, or to protect our rights or the safety of others.
• Business Transfers: If our business is sold or merged with another company, your information may be transferred as part of that transaction.
• With Your Consent: We may share information with other parties when you give us permission to do so.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal requirements
• Opt out of receiving marketing communications from us
• Object to certain processing of your personal information

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Data Retention

We retain your personal information for as long as necessary to provide you with services, comply with legal obligations, resolve disputes, and enforce our agreements. Project records are typically maintained for several years for warranty and legal purposes.

Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the bottom of this page. We encourage you to review this policy periodically.

Significant changes will be communicated through our website or by email if we have your contact information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

UrbanLab Centreville Decks
13946 Malcolm Jameson Way
Centreville, VA 20120
Phone: (571) 407-3229
Email: hi@centrevilledecks.com